Posted by: admin : Category: Before discussing how to communicate clearly via email or telephone or other media, we must define what is and is not communication.
The communication is not:
* One-way
* Based on assumptions
* Simple
* General
But communication is as follows:
* Two-way
* Based on actual exchange of information
* Easy
* Sometimes
Let's see what does all this with a little story.
Susan is a project of ABC agency. Shereceives an e-mail Monday morning for a consultant to meet a client on the afternoon of Wednesday. At this point, the consultant has an e-mail requesting his presence at Wednesday's score, and a second e-mail clients to know that the consultant is scheduled, and considers his work.
He has done his job?
Some of you might be snickering at this point. There are several communications major gaffes here that need fixing before we can think that hiscommunicated well with her and his client and consultant. In the first place., That Susan is not communicated anything to anybody at this point
How do I say that when you e-mail 2 following the initial request?
Because she has absolutely no idea if the message of a party, and you will follow up on requests. Susan is committed to the classic mistake of a line of communication is based on assumptions that the simple and general. While you may haveHappiness and all parties can receive and make the appointment, at some critical moment this precarious game based on luck, and hope that it will break. Ask me how I know!
As a consultant for me and worked for many years with different planners, I had the exact situation above occurs only site to receive e-mail before the appointment, I received an e-mail and phone calls from the day I would be there I wonder why you could not see. But I neverreceived the original e-mail for any reason. I checked my e-mail too late.
In short, the technology. People do not always e-mail to read, even if they are submitted on time. Without feedback from all parties sought approval of the original message, as I define it occurred. I define communication as a noose.
Loop Communications Committee
In its most basic form, is to communicate to send and receive information. It 's always a complete course, which is notThe information sent by a path. This is not what customers say, "I want out of town next week" in an email or letter. This is only half the story.
Without the feedback loop, without hearing back from them that they have received your message and understand, you did not communicate with them. You should hear from them both hear and understand you.
In our initial example, Susan would seek confirmation from both parties who had hismessage that the appointment was scheduled. In fact it would not hurt, Susan see a generation more rounded the answer to both sides know that has been borne out.
It may seem excessive, but it's true? If you are on the phone with Both parties, communicating by e-mail or voice mail alone is a dangerous opinion – sure to kill so bad at a worse time.
It would not hurt to have Susansent both an email and a voicemail message from both sides, using multiple media for your reply.
I realize that this makes communication work a little 'more. But in the long run, the extra few minutes it takes a lot of trouble, sorrow, anger, storage and possibly a lot of money.
Thus, use of unusual words to communicate. Remember, those who can do things that have failed to do.
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