Posted by: admin : Category: We were in our office recently visited by a representative of telephone giant Verizon, which wanted only the current plan and see if he could save us some 'money. Basically, what we have recommended to consolidate our telephone lines, long distance and Internet traffic into one low monthly fee. Sounded good and we went with it. When our next bill came, we discovered that our rights actually increased, compared to fashion (almost doubled). "One strike".
Clearlyannoyed with the bill, we wanted to know exactly what was happening and tried to contact Verizon on our behalf. Never tried to call Verizon lately? They have taken "Voice Mail Jail" to a whole new level. You will be asked a series of questions by a voice that is theoretically extract to accelerate the problem, and caring. Wrong. No matter how we try to work within his / her voice mail system, we were never able to match what we were looking for. Worse yet, youfrustration level has risen a new level, which we never allowed to speak with a human being of our problem. It seems that the only time you can communicate with Verizon when they want something from her, not when you want something from them. "Strike Two."
Who thought that Verizon's voice mail system should be improved customer service is taken and flogged horse. In fact, I have the impression that there is a person to breathe at Verizon that everything is done by computerleaders are on a beach somewhere in the Caribbean. I assume that is not a bad performance if you can put your business in this way and that you really care about the customer.
I just wonder how many other customers who may encounter or are we the only ones left with Verizon? We better that the problem will be solved quickly or "Strike Three" and they left.
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